Wholesaler Policy

Last Updated: Apr 06, 2024

Welcome to HextaCart Wholesale! We strive to provide excellent service and support to our wholesale customers. Please read through our policies outlined below for a seamless wholesale shopping experience.

1. Wholesale Purchasing

  • • Eligibility: Our wholesale program is open to businesses and retailers. To qualify for wholesale pricing, a minimum order quantity (MOQ) may apply.
  • • Registration: Interested businesses must register for a wholesale account on our website. Upon approval, wholesale pricing and access to our wholesale catalog will be provided.
  • • Pricing: Wholesale pricing is available for bulk orders. Prices are subject to change without notice.

2. Orders and Payment

  • • Ordering Process: Wholesale orders can be placed directly through our website. For custom orders or special requests, please contact our wholesale team.
  • • Payment: We accept various forms of payment, including credit/debit cards, bank transfers, and PayPal. Payment must be received in full before orders are processed.

3. Shipping and Delivery

  • • Shipping Methods: We offer multiple shipping options for domestic and international orders. Shipping costs are calculated based on order weight and destination.
  • • Processing Time: Wholesale orders typically ship within 1-3 business days, subject to stock availability.
  • • Tracking: Tracking information will be provided once orders have been shipped.

4. Returns and Exchanges

  • • Defective Items: We stand behind the quality of our products. If you receive a defective item, please contact us within 7 days of receipt to arrange for a return or exchange.
  • • Returns Policy: Wholesale orders are subject to our standard returns policy. Items must be returned in their original condition and packaging within 30 days of purchase.
  • • Restocking Fee: A restocking fee may apply to returned items, at our discretion.

5. Customer Support

  • • Dedicated Support: Our wholesale team is available to assist with any inquiries or concerns regarding wholesale orders.
  • • Contact Information: For wholesale inquiries, please email wholesale@hextacart.com

6. Privacy and Security

  • • Confidentiality: We respect the privacy of our wholesale customers and maintain strict confidentiality regarding wholesale account information.
  • • Security: Our website utilizes industry-standard security measures to protect sensitive information provided during the wholesale ordering process.

7. Policy Updates

  • • Changes: We reserve the right to update our wholesale policies at any time. Please review our policies periodically for any changes or updates.

By placing a wholesale order with HextaCart, you agree to abide by the policies outlined above. We appreciate your business and look forward to serving you!