Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase from Hextacart. To be eligible for a return, please ensure that:

  • • The item is in its original packaging.
  • • The item is unused and in the same condition as you received it.
  • • You initiate the return process within 5 days of receiving the product.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • • Log in to your Hextacart account.
  • • Go to the "Orders" section and select the order containing the item you wish to return.
  • • Click on the "Return Item" link and follow the instructions to complete the return request.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.

  • • Credit/Debit Card: Refunds may take 5 business days to reflect on your account.
  • • PayPal or Other Payment Methods: Refunds will be processed to the original payment source.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • • Gift cards.
  • • Downloadable software products.
  • • Personalized or customized items.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please initiate a return for the unwanted item and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, include photographs of the issue. We will assist you in resolving the matter promptly.

8. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our customer support team at support@hextacart.com or through our "Contact Us" page.